Refund policy

Last updated October 30, 2026

This policy covers generation credits and purchase-refund requests for Puerto Rican Mami AI.

Failed generations

A job that reaches a failed or canceled final state returns its charged credits automatically. A delayed job may still be running; check its status before starting another. Contact support if a terminal failure has not returned credits.

Unused credits

Request a refund for a completely unused credit pack within 14 days of purchase. Include the purchase identifier and account email. Partially used packs and completed generations are reviewed individually; applicable consumer rights continue to apply.

How to ask

Contact the support address below with your account email, order or job identifier and a short description. Do not send payment-card numbers. Refunds are issued to the original payment method when approved; provider processing times vary.

Questions? Email support@puertoricanmamiai.com.